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#1 Posted : Sunday, May 26, 2019 5:46:03 PM(UTC)

Posts: 0

Does anyone know if Gate 1 honors a lower promo price for the same trip if offered after you've booked? We booked the 9 Day (March 28, 2020) Tulip Time River Cruise on the Monarch Duchess. As repeat customers with Gate1Travel, we receive their promo sale brochures. That's where we first learned about the sale of $200 off per booking using published promo code. Imagine our dismay to receive an email today offering the same cruise with the a promo code (FSERC1000) offering $1000 off per cabin. We checked the price on a booking with this code and it came up with a better class of cabin (Category C, with French Balcony) as opposed to our booked Category E (Window) cabin and it was still $1106.00 less than what we were charged on our booking made the week before last. . My wife called today and talked with Sharon in your general customer service # and she said she will pass along our inquiry to the appropriate department but that it would be 24 - 48 hours before we hear from the appropriate department (due to the holiday weekend). Had we known a much better deal would be offered we obviously would have waited to book this trip. I hope Gate 1 honors the lower price and doesn't penalize repeat customers for not know a better deal would be offered two weeks late.

#2 Posted : Sunday, May 26, 2019 5:49:47 PM(UTC)

Posts: 0

Follow-up: we also tried to send a written inquiry to Gate 1 about this issue to doucment it and it won't send. We get a message that says: "This page isn't working, is currently unable to handle this request, HTTP ERROR 502. Very frustrating!

#3 Posted : Monday, May 27, 2019 12:21:45 PM(UTC)

Posts: 685

Gate 1 has a general policy, often quoted, that says sales are not retroactive for current bookings. However, I have heard from several people on travel sites I participate in who said they were given the larger discount on booked tours. I think it depends on how long the tour has been booked. You may or may not be successful.

Either way, you are unfortunately at their mercy. Good luck!

Randy and Deanie
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#4 Posted : Tuesday, May 28, 2019 12:50:41 PM(UTC)

Posts: 0

Thanks for the reply. We are still awaiting word from Gate 1. We hope they will honor the better deal since our booking was less than 2 weeks ago and we are repeat customers.

#5 Posted : Wednesday, January 22, 2020 1:41:06 AM(UTC)

Posts: 0

We also booked a tour less than 2 weeks ago and yesterday recieved an email showing our tour plus one day for the same amount and offering a promotion of $670 off per person. When I called to express my concern and ask why we weren't offered a 12 day tour for the same price as an 11 day and why we now are subject to terrible change fees to add that extra day, I was simply told there's nothing she can do. I would think being a new client that gate1 would want to do everything they could to help relieve the bad taste their email put in our mouths. I would be willing to pay for the extra day, but $300 pp flight change for a flight 108 days away seems a bit over the top. If we were offered the 12 day tour when the sales rep was helping find a tour, none of this would have happened. Gate1 tours, not caring that clients are starting their trips with a bad taste for your company seems to be a poor judgement call. Offer something

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