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#1 Posted : Tuesday, November 19, 2019 2:39:25 AM(UTC)

Posts: 0

Such a shitty travel agent. Don’t use them ever.

I have a return flight via a Boston layover. I land at 5pm. G1 booked my return for 5 am the next day. I checked delta and the they have a flight back at 8 pm the same day. I called G1 and asked them to change it. They said they can’t. I offered to pay full fare for the change but still no. I called Delta and they can’t change because G1 booked it. G1 customer service is horrible and couldn’t give a shit about my inconvenience or the fact that the hotel is going to set me back $300.00 or more. I have burned 4+ hours trying to fix this shit move and I cannot find anyone at gate 1 that care even a little. I will be trolling gate 1 on all social media for the foreseeable future.

#2 Posted : Thursday, November 21, 2019 2:20:11 PM(UTC)

Posts: 685

Why did you agree to such bad connection when it was booked? Bookings are not done without agreement of traveler.

Randy and Deanie
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#3 Posted : Tuesday, November 26, 2019 10:27:01 PM(UTC)

Posts: 0

Anyone would be very upset with this bummer of a connection. But I agree with Littlera--it doesn't happen without your knowledge and/or (tacit) approval in the first place. Develop a connection with an agent so you have someone to go to and trust when making the reservation. Don't blame others for your inertia.
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